Get Online Help

When logged in, you can contact Binfire's support team by clicking on the help button on the top of any page. A text box opens which lets you write a detailed message to the support team. One of our support engineers will get back to you via email with answers to your questions. We do our best to answer your questions in a timely fashion. We answer all inquires promptly and our goal is to get back to you in less than 4 hours if the message is sent between 6:00AM – 5:00 PM EST. Paid customers have priority to get questions answered over free customers. If your question is urgent and you are a paid customer, leave a telephone number, as well as a good time to call you and we will get back to you as soon as possible usually in less than 4 hours.